PLEASE READ THESE TERMS CAREFULLY, AND PRINT AND KEEP A COPY OF THEM FOR YOUR REFERENCE.
1. GENERAL TERMS
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we accept your order, and that a contract has been made between us. We will not take payment from you until we have accepted your order. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us. If the goods you order are not available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will not have to pay to return them to us.
2. DELIVERY
If the goods are lost or damaged in transit, please let us know promptly, so that we can make a claim against the carriers. We will offer you the choice of a replacement or a full refund.
For digital delivery, please email us about any
non-receipt of download emails.
3. CANCELLATION AND RETURNS
This cancellation policy does not affect your rights when we are at fault ? for example, if goods are faulty or misdescribed.
You can cancel your contract before delivery,
and up to 7 working days after delivery(for
shipments). To do this, please e-mail us or write to us.
For digital delivery refunds are only available
if music is defective.
We will refund your money, including the original postage charges, within 30 days. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.
If you fail to do return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
4. FAULTY GOODS
If there is a problem with the goods, please contact us to discuss the matter further. If the goods are found to be faulty within a reasonable time after delivery, you may reject them and claim a full refund, plus compensation for your losses. If a fault is found later on, or if you delay in making a complaint, you will still be entitled to a repair or, if a repair cannot be done without causing you significant inconvenience, a replacement. If a replacement is not available, you may be able to claim a part or full refund of your money, plus compensation for any other losses incurred.
5. CHANGES TO THESE TERMS
These terms apply to your order. We reserve the
right to change our terms and conditions at any time, so please do not assume that the same terms will apply to
all future orders.
PRIVACY POLICY
This privacy policy sets out
how P.A. Palace, LLC uses and protects any
information that you give P.A. Palace, LLC when
you use this website.
P.A. Palace, LLC is
committed to ensuring that your privacy is
protected. Should we ask you to provide certain
information by which you can be identified when
using this website, then you can be assured that
it will only be used in accordance with this
privacy statement.
P.A. Palace, LLC may
change this policy from time to time by updating
this page. You should check this page from time
to time to ensure that you are happy with any
changes. This policy is effective from January
1, 2009.
What we collect
We may collect the following information:
·
name and job title
·
contact information including email address
·
demographic information such as postcode,
preferences and interests
·
other information relevant to customer surveys
and/or offers
What we do with the information we gather
We require this information to understand your
needs and provide you with a better service, and
in particular for the following reasons:
·
Internal record keeping.
·
We
may use the information to improve our products
and services.
·
We
may periodically send promotional emails
about new products, special offers or
other information which we think you may find
interesting using the email address which you
have provided.
·
From time to time, we may also use your
information to contact you for market research
purposes. We may contact you by email, phone,
fax or mail. We may use the information to
customise the website according to your
interests.
Security
We are committed to ensuring that your
information is secure. In order to prevent
unauthorised access or disclosure,
we have put in place suitable
physical, electronic and managerial procedures
to safeguard and secure the information we
collect online.
How
we use cookies
A cookie is a small file which asks permission
to be placed on your computer's hard drive. Once
you agree, the file is added and the cookie
helps analyse web traffic or lets you know when
you visit a particular site. Cookies allow web
applications to respond to you as an individual.
The web application can tailor its operations to
your needs, likes and dislikes by gathering and
remembering information about your preferences.
We use traffic log cookies to identify which
pages are being used. This helps us analyse data
about web page traffic and improve our website
in order to tailor it to customer needs. We only
use this information for statistical analysis
purposes and then the data is removed from the
system.
Overall, cookies help us provide you with a
better website, by enabling us to monitor which
pages you find useful and which you do not. A
cookie in no way gives us access to your
computer or any information about you, other
than the data you choose to share with us.
You can choose to accept or decline cookies.
Most web browsers automatically accept cookies,
but you can usually modify your browser setting
to decline cookies if you prefer. This may
prevent you from taking full advantage of the
website.
Links to other websites
Our website may contain links to other websites
of interest. However, once you have used these
links to leave our site, you should note that we
do not have any control over that other website.
Therefore, we cannot be responsible for the
protection and privacy of any information which
you provide whilst visiting such sites and such
sites are not governed by this privacy
statement. You should exercise caution and look
at the privacy statement applicable to the
website in question.
Controlling your personal information
You may choose to restrict the collection or use
of your personal information in the following
ways:
·
whenever you are asked to fill in a form on the
website, look for the box that you can click to
indicate that you do not want the information to
be used by anybody for direct marketing purposes
·
if
you have previously agreed to us using your
personal information for direct marketing
purposes, you may change your mind at any time
by writing to or emailing us at
webhelp@paplace.com
We will not sell, distribute or lease your
personal information to third parties unless we
have your permission or are required by law to
do so. We may use your personal information to
send you promotional information about third
parties which we think you may find interesting
if you tell us that you wish this to happen.
If
you believe that any information we are holding
on you is incorrect or incomplete, please write
to or email us as soon as possible, at the above
address. We will promptly correct any
information found to be incorrect.
